All cancellations and/or amendments must be made in writing.
- Cancellations 0 – 14 days prior to the booked period forfeit 100% of the deposit.
- Cancellations 15 to 21 days prior forfeit 75% of the deposit.
- Cancellations 21 days or more forfeit 50% of the deposit.
- For non-arrival or premature departure, 100% of the total accommodation fee will be
charged.
- All bookings over WEEKENDS, some peak periods like Christmas or major sporting events
must be paid up in advance and deposit refunds will not normally be made under any
circumstances.
- Shortened stays are payable in full. |
- Hair-dryers, iron with ironing board available at Reception.
- SATURDAY: Breakfast: is placed in your room's fridge for your convenience, no Hot breakfast available on Saturdays.
- Please Note: Reception is closed on Saturdays, only BASIC housekeeping on Saturday's available.
- No Smoking: in rooms or inside Lodge according to the National South African smoking regulations. Rooms that are smoked in will be cleaned for the guests account at a R1000 penalty.
- Smoking areas: Please smoke outside!!!
- Check-in Time: 14:30 pm - make special arrangements for after 6:00 pm.
- On arrival: an indemnity form will be filled in and the balance of the payment collected before the room keys will be handed over.
- Quiet time: 22:00 pm
- Check-out time: 10:00 am. Please ensure that room keys and remote controls are handed back at reception or else put in mail box at reception gate before departure.
- Late Check-Outs: please advice Reception as the room may not be available if the room has been booked for that day for late check-outs. Room rate will be levied as follows: 10:00 am -13:00 pm, 50% of the room rate and from 13:00 pm on wards 100% of the room rate will be levied.
- There is a R600 penalty fee in the event of losing Room key and Gate Remote control.
- Children: 0 - 2 Stay free / 3 - 12 years old = R250.00
- BREAKFAST (R115.00): either including Breakfast or excluding Breakfast with accommodation as will be stated per quotation & guest's booking.
- In the event guest booked with breakfast: breakfast available from 6:30am (must notify Reception) 07:00am - 10:00am during the week Monday - Friday and on Sundays between 8:00am - 10:00am, Breakfast is served in the Dining room. On early departures for your convenience a continental breakfast pack can be arranged/packed the day before and placed in your room, please make prior arrangement!
- Breakfast consists of self service to: Cereals, Fruit, Yogurt, Fresh bread for toast, Spreads, Cheese, Milk, Juice, Teas & Coffee and includes a served hot Breakfast as well. Breakfast will therefore not be refundable if missed.
- No Alcohol or pork related foods served. Your health is our concern!
- Dinner: only available on request. Please book before 13:00pm, Your dinner is served in your room.
- Bar Fridge: with honesty list. Items taken need to be paid for by client on a daily basis. Thank you!
- Excursion Tours: can be arranged for your convenience, please visit reception for assistance and further info.
- Laundry: Please place laundries in the laundry bag provided in the rooms & leave it on your bed with the completed laundry list before 09h00 for same day service (Mondays - Fridays only). For any last minute or urgent laundering, please contact reception.
- Magazines: please do not remove any magazines from the premises. They form part of a private collection that we would prefer to keep complete.
- Swimming pool towels: Pool towels available at reception.
- Visitors :please make an entry on the forms provided in your rooms. We would be delighted to know how your stay has been. |
